FAQs
Frequently Asked Questions!
✨ Who makes the Tiny Friends and Meadow Folk?
Each one is lovingly handmade by me, Shona, in my cosy garden workshop in New Zealand. Every stitch, bow, and button is added with care to bring a little magic into your world.
💌 Do your dolls come with anything special?
Yes! Every Tiny Friend doll arrives tucked inside a soft fabric pouch, ready for adventure or snuggles. It's like a little gift before the gift!
🐭 What are the dolls made from?
I use a mix of natural fibres and carefully chosen fabrics, always favouring soft cottons, wool blends, and linen. Their hypoallergenic stuffing is soft and squishy, just right for cuddles. Some little details (like tiny faces) are stitched by hand for an extra-special finish.
🛁 Can I wash my Tiny Friend or Meadow Folk?
Because they are handmade, I recommend gentle spot cleaning only. A soft cloth and cool water will usually do the trick. If your friend gets into a big adventure (or a muddy puddle!), feel free to message me for help.
🎁 Do you offer gift wrapping?
All of my parcels are already packed with love and care, but I’m always happy to add a little extra magic! Just leave a note at checkout if it’s a gift, and I can add a sweet handwritten tag and wrap it with extra charm.
🚚 Where do you ship to?
I ship across New Zealand & Australia! Whether you're in a big city or a tiny village, your new friend will travel safely to your door. Please check my shipping page for more info.
🌿 How long will my order take?
Each doll is handmade in small batches - most friends are ready to go within 2–5 working days. You’ll receive a tracking link once your parcel is on its way.
🎨 Can I request a custom doll?
I’m so touched that you’d like a special friend made just for you! At the moment, I’m not able to take on custom orders - my little hands are busy keeping up with seasonal collections and shop updates. But I do hope you find a Tiny Friend or Meadow Folk companion who feels just right, as each one is made with so much love and care.
💕 What age are your dolls suitable for?
My dolls are designed to be gentle companions for children aged 3+ and the young at heart. While they are soft and sweet, some tiny details mean they’re best for little ones who are past the chewing stage.
🌸 I’m buying a gift - can you send it directly to the recipient?
Of course! Just enter their address at checkout and let me know it’s a gift. I’ll make sure everything is wrapped sweetly, and I can include a personalised note from you too.
🧵 Do you ever restock sold out friends?
Yes! Some favourites come back regularly, while others are seasonal or one of a kind. If you have your heart set on a particular friend, I recommend joining my email list so you don’t miss their return.
🧚♀️ I’d love to follow the Tiny Friends’ adventures - where can I find them?
You can find stories, seasonal updates, and behind-the-scenes peeks on Instagram, or join the Tiny Friends email family - I send lovely letters, printables, and first dibs on new friends.