Frequently Asked Questions
Are your dolls ready made or made to order?
Most of my dolls are ready made so once they appear on the website they are ready to send, but some of the animal softies are made to order. I do offer custom dolls too, which are made to order.
Can you make me a doll to look like my daughter/son?
Yes! Custom dolls have their own listing. When you purchase a custom doll I will email you to confirm your options such as hair colour and style, skin tone and outfit etc.
Can you change the doll's skin colour?
Yes of course. I have six beautiful skin tone fabrics I like to use and I try and keep a range of dolls with differing ethnicities available on the website
When will I receive my order?
I process all of my orders in order of them being received. Generally turnaround time is about 1-2 weeks, but this time gets extended during busy times such as the run up to Christmas
How big are your dolls?
My full size dolls and softies are about 50cms, the mermaids are slightly longer. the tiny mice are about 15cms.
Where do you ship?
I send throughout NZ with a tracked courier service. I also ship internationally, however these parcels are sent without tracking and take about 21 days to arrive. **UPDATE: Due to Covid-19 I am currently only shipping within NZ and to AUS, please email for latest info if you are overseas and wish to place an order**
Do you do rush orders, my daughter's birthday is this weekend?
I get asked this the most! I will try my best, BEFORE you order please email me so I can confirm whether I can fit you in.
How can I clean my doll?
All of my dolls and softies can be spot cleaned with warm soapy water. If she's really grubby she can be fully hand washed in warm soapy water, then gently squeezed and reshaped and left to dry flat and naturally.