LAST ORDER DATE FOR CHRISTMAS DELIVERY: FRIDAY 8TH DECEMBER - NZ ONLY

Shipping

Shipping:

Rates:
Flat Rate within NZ- $6.95NZD
Australia - $20NZD

Within NZ:
All items despatched within NZ are sent by courier.
Production time is generally up to 5 working days.
Shipping times are approx 2-3 days to South Island urban addresses and 4-5 working days to North Island urban addresses.
Rural post requires an extra 1-2 days,  there is no rural surcharge.
All items are tracked.

International Shipping:
All items are sent via NZ Post International Post - untracked
Shipping times can be up to three weeks.
Parcels can be sent with a tracked service at additional cost - please enquire prior to purchase for a quote
 
Faulty Items/Returns or Exchanges:

If in the unlikely event that an item is faulty or damaged, please contact Rumi & Tilba within 7 days of purchase to arrange a replacement or refund.

If you are not satisfied with your Rumi & Tilba product you may return your item/s for a full refund less shipping cost. Items must be returned in new and unused condition within 7 days of purchase. Sale items are non refundable. All refunds will be credited to your original method of payment.

Contact:
If you have any queries, please use the contact tab, or email Shona at hello@rumiandtilba.com