T&Cs

Payments:
Online payments are processed through Shopify or Laybuy.

Shopify is a secure way to pay online, all card details are kept secure.  Your card details are not seen, stored by or passed on to Rumi & Tilba.

Laybuy is available to NZ residents only, payments are securely processed by Laybuy.
 
Shipping:

Rates:
Flat Rate within NZ- $5.50 
Australia - $20


Within NZ:
All items despatched within NZ are sent by courier.
Production time is generally up to 5 working days.
Shipping times are approx 2-3 days to South Island urban addresses and 4-5 working days to North Island urban addresses.
Rural post requires an extra 1-2 days,  there is no rural surcharge.
All items are tracked.


International Shipping:
Sorry not shipping overseas for remainder of 2020
 
Faulty Items/Returns or Exchanges:

If in the unlikely event that an item is faulty or damaged, please contact Rumi & Tilba within 7 days of purchase to arrange a replacement or refund.

For health and safety reasons all hair accessories can only be returned/replaced if received in faulty condition - please make your colour choices carefully. All images used by Rumi & Tilba try to show colours in their truest form.

If you are not satisfied with your Rumi & Tilba product (excluding hair accessories nand face masks) you may return your item/s for a full refund less shipping cost. Items must be returned in new and unused condition within 7 days of purchase. Sale items are non refundable. All refunds will be credited to your original method of payment.

Contact:
If you have any queries, please use the contact tab, or email Shona at hello@rumiandtilba.com
 
The Legal Bit:
By placing an order through this website, you acknowledge these terms and conditions.
All designs are copyright Rumi & Tilba Ltd 2020.