Online payments are processed through Shopify or Laybuy.

Shopify is a secure way to pay online, all card details are kept secure.  Your card details are not seen, stored by or passed on to Rumi & Tilba.

Laybuy is available to NZ residents only, payments are securely processed by Laybuy.

Flat Rate within NZ- $6.95 
Australia - $20

Within NZ:
All items despatched within NZ are sent by courier.
Production time is generally up to 5 working days.
Shipping times are approx 2-3 days to South Island urban addresses and 4-5 working days to North Island urban addresses.
Rural post requires an extra 1-2 days,  there is no rural surcharge.
All items are tracked.

International Shipping:
All items are sent via NZ Post International Post - untracked
Shipping times can be up to three weeks.
Parcels can be sent with a tracked service at additional cost - please enquire prior to purchase for a quote
Faulty Items/Returns or Exchanges:

If in the unlikely event that an item is faulty or damaged, please contact Rumi & Tilba within 7 days of purchase to arrange a replacement or refund.

For health and safety reasons all hair accessories can only be returned/replaced if received in faulty condition - please make your colour choices carefully. All images used by Rumi & Tilba try to show colours in their truest form.

If you are not satisfied with your Rumi & Tilba product (excluding hair accessories nand face masks) you may return your item/s for a full refund less shipping cost. Items must be returned in new and unused condition within 7 days of purchase. Sale items are non refundable. All refunds will be credited to your original method of payment.

If you have any queries, please use the contact tab, or email Shona at hello@rumiandtilba.com
The Legal Bit:
By placing an order through this website, you acknowledge these terms and conditions.
All designs are copyright Rumi & Tilba Ltd 2022.